Melbet Open Privacy Policy—how safe your data is with us

Introduction & Scope

This Privacy Policy Melbet Open Applies to the platform and all its services. By visiting our website, creating an account, or using any of our services, you automatically agree to this policy.

We understand that sharing personal information online raises questions—where it goes, who can see it, and how long it's kept. Melbet Open's Privacy Policy is designed to answer exactly these questions, in plain and simple terms.

This policy has been developed in accordance with applicable data protection regulations in Bangladesh and internationally recognised privacy standards.

What Information We Collect

Melbet Open Two types of data are collected—what you provide directly and what is generated automatically through your use of the platform.

Information You Provide Directly

Automatically Collected Data

• IP address & device identifiers.
• Browser type and operating system.
• A log of which pages you visited on the platform and how long you spent on them.
• Complete betting and transaction history.
• Session data and cookie data.

How Your Data Is Used

Information Collected Melbet Open Used for the following purposes:

• Account Management: Login, password reset, and security verification.
• Service delivery: Ensuring smooth betting, payment processing, and gaming services.
• Identity Verification: KYC process for fraud prevention and anti-money laundering compliance.
• Support Services: Addressing your complaints and queries.
• Personalised Experience: Showing relevant offers based on your preferences.
• Sending notifications: Important updates, promotions, and security alerts.
• Legal Obligations: Meeting regulatory compliance requirements.
• Platform Improvement: Analysing user behaviour to improve service quality.

How Long Your Data Is Retained

Melbet Open Your data is not retained beyond the period it is needed. The general policy is:

• Active account data: retained for as long as the account remains open.
• Financial records after account closure: minimum 5 years (legal requirement).
• Transaction logs: up to 7 years (for audit and regulatory requirements).
• KYC documents: 5 years after account closure.
• Cookies & session data: deleted after the session ends or after a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be used to identify you.

Sharing Data with Third Parties

Melbet Open Your data is never sold to third parties. However, it may be shared in the following limited circumstances:

• Payment Providers: Mobile banking partners such as Mobile Pay, Nagad, and Rocket — solely to process transactions.
• Identity Verification Services: Licensed entities for completing the KYC process.
• Law Enforcement Agencies: Under a lawful order from a court or government authority.
• Audit & Compliance Bodies: For financial audit purposes.

Cookie Policy

Cookies are small text files stored in your browser. Melbet Open The following types of cookies are used:

• Essential Cookies: To maintain login sessions and security—the platform cannot function without these.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand which sections of the platform are used most.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the platform.

Your Rights

Melbet OpenYou have the following rights over your personal data held by:

To exercise any of these rights, please contact our support team. We will do our best to respond within 30 business days.

Children's Privacy

Melbet Open We do not knowingly collect data from anyone under the age of 18. Our platform is strictly for adults.

Security Measures

Protecting Your Data Melbet Open Uses a multi-layered security framework:

• SSL/TLS Encryption: All data transfers are carried out over encrypted channels.
• Database Encryption: Stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: System audits conducted by third-party experts.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Continuous Monitoring: Real-time monitoring to detect suspicious activity.

Policy Changes & Updates

Melbet Open may update this Privacy Policy from time to time. When changes are made, we will:

• Updated policies will be published on this page.
• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will notify you via your registered email or through the app.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend revisiting this page from time to time.

Get in Touch

For any questions, complaints, or data access requests regarding our Privacy Policy, please get in touch with us: